Mentor AGI- Services
How the Chat Works
Short-Term Memory and Long-Term Memory
Mentor is a chat-based business assistant that meets visitors directly on your website. It answers common questions quickly, helps visitors find the right service or page, and asks clarifying questions when something is unclear.
If a question requires a human decision—or if there isn’t enough approved information—Mentor guides the visitor to the next step (for example, submitting an enquiry).
The goal is to reduce friction, increase conversions, and create a professional first impression—even when your team isn’t available to respond immediately.
Mentor has two types of memory. Short-term memory helps it remember what has been said within the same chat, so visitors don’t have to repeat themselves.
Long-term memory refers to your company’s knowledge base: the information you have approved Mentor to use (for example services, workflows, FAQs, policies, and website copy).
As the knowledge base is updated, Mentor’s answers become more accurate and consistent over time. The idea is simple: short-term memory keeps the conversation coherent — long-term memory makes the answers better.
Booking, Rescheduling, and Cancellations
SEO and Google Ads
Mentor can guide visitors through the full booking conversation—from understanding what needs to be booked to collecting the right details so your team can confirm an appointment.
In the same chat, visitors can also request a reschedule or a cancellation. Mentor keeps the context intact so it’s clear what needs to be changed.
If anything needs to be double-checked (for example availability, address details, or terms), Mentor asks the necessary follow-up questions and ensures your team receives a complete request—rather than “half-finished” enquiries.
Google Ads can deliver visibility immediately and provide fast feedback on which searches actually lead to clicks and enquiries. SEO builds long-term visibility by making pages clearer and more relevant for both users and search engines.
When your landing pages are genuinely useful and closely match what people are looking for, your ads typically perform better too. Google explains that ad quality is evaluated using factors such as expected click-through rate (CTR), ad relevance, and landing page experience—and “landing page experience” is explicitly part of the Quality Score components.
In short: Ads bring speed, data, and volume — SEO helps you win over time with stronger pages and better content.
How Mentor Improves Over Time
Mentor gets better when it receives better inputs. This isn’t about “magic promises”—it’s practical improvement work: more relevant Q&As in the knowledge base, clearer service descriptions, stronger page copy, and a better-structured website.
When you update content or add frequently asked questions, Mentor can give more precise answers and guide more visitors to the right next step. Over time, this means fewer misunderstandings, better matching between visitors and the right offer, and a clearer customer journey—from the first question to an enquiry or a booking
